glh Hotels is London’s largest owner-operator hotel company with 5,000 hotel rooms. glh brands include Thistle, Clermont, Amba Hotels and every Hotels. The glh Hotels corporate vision is to become the world’s best-managed hospitality company, delivering the best guest-centred experience in the industry.
glh have implemented clearMDM to deliver a Single Customer View that de-duplicates guest records captured by internal systems or provided by external booking agencies. The single customer record provides a clear picture of the booking history for a customer enabling glh hotel operations to streamline key relationship management processes that were previously actioned manually.
